Our returns policy is in addition to your rights under the Consumer Guarantees Act 1993 because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
Puzzling World will offer you an exchange option or refund provided that:
If these requirements are not satisfied Puzzling World reserves the right not to offer an exchange option or refund for returns.
Puzzling World may elect to return the product to the manufacturer to determine the nature of the problem. Puzzling World reserves the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.
Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993.
When returning a product, you will be asked for information that is relevant to your return, or to satisfy legislative requirements. If you do not provide this information, then we may be unable to process your return.
Puzzling World reserves the right to assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair; exchange or refund being refused.