Puzzling World recognizes that your personal information is very important to you and we are committed to promoting confidence in the manner in which your personal information is handled by us. We abide by the National Privacy Principles for the protection of personal information, as set out in the Privacy Act 1993. Personal information means any information or an opinion about you from which your identity is apparent or can reasonably be ascertained.
What information do we collect?
We do not collect personal information about you unless it is necessary for providing our services or products to you. If necessary, we will, where reasonable and practicable to do so, collect that information directly from you by:
The type of personal information we receive and store is:
The personal information that we collect is used for:
With the personal information that we collect, we hope to improve the services, products and information that we provide to you.
When and to whom do we disclose your personal information?
We will only use your personal information for the purpose for which it was collected and any directly related purpose. We will not disclose your personal information to anyone without your consent, unless required to do so by law or that disclosure is to a tour operator, booking agent, affiliate, etc. and then only for the purposes collected.
To fulfil the purposes set out above we may provide access to our IT service providers.
How can you get access to and change your personal information?
You may request access to the personal information we have collected from you and obtain a more in depth explanation about how we handle your personal information by e-mailing us at the address shown on our website or otherwise writing to us.
If you wish to change your personal information, where it is incorrect, or wish to have your personal information deleted, please notify us as above.
Is your personal information safe with us?
We take reasonable steps to protect your personal information from misuse and loss and from unauthorized access, modification or disclosure. Once your personal information is no longer needed, we take reasonable steps to destroy or permanently de-identify it.
Using e-mail and the Internet may not always be successful or secure. We cannot be held responsible for the security or confidentiality of any information sent to us by e-mail or over the Internet.
What to do if you are not satisfied with the way we handle your personal information?
To lodge a complaint you may notify us by e-mailing us at the address shown on our website including details of your complaint, or otherwise let us know of your complaint (preferably in writing). We will endeavour to investigate and advise you of the outcome of a complaint as soon as possible.
If your complaint is not resolved to your satisfaction, you can refer the matter to the Privacy Commissioner at:
Office of the Privacy Commissioner
PO Box 10 094,
Phone (04) 474 7590